Shipping policy

Shipping Policy – PharmaxaLabs

All PharmaxaLabs orders are processed and fulfilled through our trusted logistics partner, I-Health Fulfillment, ensuring fast, accurate, and secure delivery of your supplements.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will ship the next business day.

  • During major sales and peak seasons (Black Friday, Holiday Promotions), processing times may extend slightly.

You’ll receive a shipping confirmation email with tracking details as soon as your order ships.

Where We Ship

PharmaxaLabs proudly ships throughout the United States and to select international destinations.

We Ship To:

United States

  • All U.S. states

  • U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)

  • P.O. Boxes

  • APO/FPO military addresses

  • Residential and business addresses

International

  • Canada

  • Australia

  • New Zealand

  • United Kingdom

These regions are fully supported by our logistics network through I-Health Fulfillment and our international carrier partners.

We Do Not Ship To:

  • Countries outside the United States, Canada, Australia, New Zealand, and the United Kingdom

  • Locations where carrier service or customs restrictions prevent safe delivery

Shipping Rates

Shipping costs are calculated at checkout and depend on:

  • Destination

  • Package weight and size

  • Available promotions or shipping offers

Any active free-shipping offers will be displayed at checkout.

Estimated Delivery Times

Once your order has shipped, typical delivery windows are:

Domestic (USA):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available at checkout)

International:

  • Canada, UK: Usually 7–14 business days

  • Australia, New Zealand: Usually 10–20 business days

Delivery times may vary due to carrier delays, customs processing, and seasonal volume.

Tracking Your Order

A tracking number will be sent via email once your package ships.
Tracking updates may vary for international shipments depending on the carrier and local postal services.

If tracking does not update within 48 hours, please allow additional time during peak periods.

Address Accuracy & Delivery Issues

Please ensure all shipping information is accurate before placing your order.

PharmaxaLabs is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages marked “delivered” but not received

  • Lost or stolen packages after delivery

If an order is returned due to an address issue, reshipping fees may apply.

International Duties & Taxes

For orders shipped outside the United States:

  • Customs fees, import duties, or taxes may apply depending on your country’s regulations.

  • These fees are the responsibility of the customer.

  • Customs processing may extend delivery timeframes.

Lost or Delayed Shipments

If your shipment appears lost or significantly delayed:

  1. Review your tracking information.

  2. Contact the carrier for the most recent status.

  3. If you require further help, contact our support team and we will assist in initiating an investigation.

We work closely with I-Health Fulfillment and carrier partners to resolve eligible cases.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and damaged items.

  2. Contact us within 48 hours of delivery.

  3. We will arrange a replacement or provide an appropriate resolution.

Customer Support

For questions related to shipping, delivery, or order status, our support team is here to help.

Email: support@pharmaxalabs.com
Hours: Monday–Friday, 9 AM – 5 PM (EST)